Refund policy

Last Updated: APRIL 2026

Thank you for shopping with GreenFingers.co.in. We strive to ensure your satisfaction with every purchase. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

Products are eligible for return only if they are:

  • Received in a damaged or defective condition
  • Incorrect item delivered
  • Reported within 48 hours of delivery

2. Non-Returnable Items

The following items are not eligible for return:

  • Live plants and perishable items
  • Used or damaged products after delivery
  • Items returned without original packaging

3. Return Process

To initiate a return, please contact our support team with:

  • Order ID
  • Product images (if damaged)
  • Reason for return

4. Refund Policy

Once the returned product is inspected and approved, refunds will be processed within 7–10 business days to the original payment method.

5. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error (damaged or wrong product delivered).

6. Cancellation Policy

Orders can be cancelled before dispatch. Once shipped, cancellations will not be accepted.

7. Exchange Policy

We currently do not offer direct product exchanges. Refunds will be issued and customers may place a new order if required.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

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